Returns and Refunds

 

Return Policy

All sales are final. No Refunds or exchanges after point of sale.

In the rare event your item(s) arrive damaged or faulty, you must be notify us via email or website chat within 24 hours of receiving your jewellery with picture evidence. In this scenario, a replacement will be arranged and you will required to send back the faulty item. 

Returns that are damaged or soiled may not be accepted and may be sent back to the customer. 

For any client specific or order specific questions please contact us via email thejtrunk@gmail.com or via whatsapp on +447896705464

Missed or Failed Deliveries: Customers are responsible for ensuring that someone is available to receive their order and for arranging collection or redelivery following any missed delivery attempt. Where an order is returned to us as a result of a missed or failed delivery, non-collection, or an incorrect/incomplete delivery address supplied by the customer, a £10 shipping and handling charge will be deducted from any refund that we agree to provide, or will be payable before the order is re-dispatched.